You're on the tools all day. Can't stop every time the phone rings. Meanwhile, that caller is already dialling your competitor. Here's the fix.
The customer moves on immediately. Most people looking for a builder have a specific job and a rough budget — they are not going to leave a voicemail and wait. They will call the next business on Google.
More than 80% of callers hang up without leaving a message. For a builder whose average job runs £500 to several thousand pounds, every missed call is a significant opportunity handed to a competitor.
The First Contact answers your missed calls professionally in your business name and sends you a text with the caller's name, number, what they need, and how urgent it is — all within 60 seconds.
Mid-job, you usually cannot — and you should not have to stop work every time the phone rings. The First Contact handles it for you.
You get a UK landline that forwards to your mobile. Pick up yourself and it is a completely normal call at no extra charge. If you cannot answer, the service takes over within 15 seconds, speaks to the caller professionally, captures all their details, and texts you immediately. You call back when there is a natural break.
Both is the right answer, and The First Contact gives you exactly that. A local area code landline looks established and professional on your website, van livery, and business cards — 75% of customers say a landline makes a business look more trustworthy.
But you still need calls to reach you wherever you are. The First Contact forwards your landline to your mobile and answers professionally if you are busy. It is the setup larger building firms use, now available to sole traders and small teams from £10 a month.
By being the business that actually picks up. When a homeowner calls to discuss a kitchen extension or a new fence, the first builder who speaks to them professionally and follows up quickly almost always gets the quote.
The First Contact means every call is answered, the details are captured, and you can call back with a quote before your competitors even know the job exists. At 85p per answered call, one extra job a month covers the cost many times over.
Something that works immediately, costs very little, and does not tie you into a contract. The First Contact gives you a local UK landline, professional call answering when you are unavailable, and a text summary within 60 seconds.
The base fee is £10 a month plus 85p per call answered. The average monthly spend is around £22. A single extra job per month — easily won by simply being contactable — pays for a year of the service.