You're showing a property when a serious buyer calls your number. You can't take it. By the time you're back in the car, they've called another agent. Here's how to stop that happening.
The buyer or vendor moves on. Property enquiries are almost always time-sensitive — someone calling about a listing has usually seen it online and wants to act quickly. If you do not answer, they will call the next agent on Rightmove or Zoopla before you even see the missed call notification.
The First Contact answers in your agency's name, finds out what the caller is looking for — buying, selling, valuation, or viewing request — captures their contact details and urgency, and texts you everything within 60 seconds.
Viewings are one of the highest-value things you do, but they make you unreachable for thirty to sixty minutes at a time. The First Contact runs in the background so you are never choosing between the client in front of you and the one trying to reach you.
Your landline forwards to your mobile. If you pick up, it is a normal call. If you are showing a property, the service takes over within 15 seconds, handles the caller professionally, captures the full enquiry, and texts you immediately. You follow up in the car on the way back.
Absolutely. A local area code signals that you are a proper, established local agency — not a remote or online-only operation. It builds immediate trust with vendors and buyers who want someone who knows the local market.
The First Contact gives you a local UK landline that forwards to your mobile and answers professionally when you are unavailable. You look like a fully staffed local agency from day one.
By never missing a call. Larger firms have reception staff and multiple agents to pick up enquiries throughout the day. The First Contact levels the playing field — every call is answered professionally, every enquiry is captured, and you know about it within 60 seconds.
For an agent where a single sale commission runs to thousands of pounds, the cost of The First Contact at under £25 a month is essentially invisible against the value of one extra instruction or buyer captured.
One that sounds professional, captures the right information, and gets it to you immediately. The First Contact answers in your agency's name, asks the right questions, and texts you a complete summary in 60 seconds.
At £10 a month base fee plus 85p per answered call, this is the most cost-effective front-of-house solution available to independent agents. Seven-day free trial, no contract.